Returns & refunds

Effective date: July 24, 2026

This Refund Policy explains how Mumsy Mart handles returns, refunds, exchanges, and cancellations for orders placed through https://www.example.com. It forms part of our Terms and Conditions. If mandatory consumer law in your jurisdiction grants broader rights, those rights apply.

1. Eligibility window

Unless a product page states otherwise, you may request a return within 30 days of delivery for unused items in original packaging with all accessories, tags, and documentation. Final sale, perishable, personalized, intimate, digital, or hygiene-sensitive items may be non-returnable except where defective or required by law.

2. How to start a return

Contact us at support@mumsy-mart.com with your order number, item(s) to return, and reason. We will provide return instructions and, where applicable, an authorization or prepaid label. Unauthorized returns shipped without approval may be refused or incur additional handling fees.

3. Condition of returned goods

Items must be in resalable condition unless returned due to defect or our error. We may refuse or partially refund items that show signs of wear, damage, missing parts, or excessive handling beyond reasonable inspection. See also our Box Open Policy for unboxing and inspection expectations.

4. Refunds

Approved refunds are issued to the original payment method after we receive and inspect the return. Processing typically takes 5–10 business days after inspection, plus any time your bank or payment provider requires to post the credit. Shipping charges are refundable only when the return is due to our error or a defective/damaged item, unless required otherwise by law.

5. Exchanges

Where stock allows, we may offer an exchange for size, color, or an equivalent item. Price differences will be charged or refunded accordingly. If the desired exchange item is unavailable, we will process a refund instead.

6. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery and include photos of the product, packaging, and shipping label when possible. We will arrange a replacement or refund at no additional shipping cost in most cases.

7. Late or missing packages

If tracking shows delivered but you did not receive the package, contact us promptly so we can investigate with the carrier. Resolution may include carrier claim, replacement, or refund depending on the circumstances and shipping method selected.

8. Order cancellations

You may request cancellation before the order ships by contacting support@mumsy-mart.com. Once shipped, the order follows the return process above. We may cancel orders for suspected fraud, pricing errors, stock issues, or shipping restrictions and will notify you and refund any payment captured.

9. Partial refunds

Partial refunds may apply when only some items in an order are returned, when items show diminished value due to handling beyond inspection, or when promotional discounts must be recalculated after a partial return.

10. Chargebacks

Please contact us before filing a payment dispute so we can help resolve the issue quickly. Unresolved chargebacks may result in account review and order restrictions.

11. International orders

International customers are responsible for return shipping costs unless the return is due to our error or a defect. Customs duties and taxes are generally non-refundable once paid to authorities.

12. Changes

We may update this Refund Policy by posting a revised version with a new effective date. The policy in effect when you placed your order will generally govern that order, except where a newer policy is more favorable to you or required by law.

13. Contact

Mumsy Mart customer support: support@mumsy-mart.com · https://www.example.com