Opening your package

Effective date: July 24, 2026

This Box Open Policy describes how Mumsy Mart expects customers to inspect packages on arrival, document issues, and request support for shipping damage or missing contents. It works together with our Refund Policy and Terms and Conditions.

1. Purpose

Most shipping claims require timely evidence. Opening your package carefully and documenting what you find helps us resolve problems faster with carriers and suppliers.

2. On delivery

Where possible, inspect the outer carton for crushing, punctures, water damage, or broken seals before the carrier leaves. If the outer packaging is severely damaged, note it with the carrier and photograph the package before opening.

3. Unboxing checklist

• Photograph the sealed package from multiple angles.
• Open along seams when feasible; avoid cutting into product packaging.
• Photograph inner packaging, void fill, and the product in the box.
• Verify contents against the packing slip or order confirmation.
• Test basic function within a reasonable inspection period if the product is electronic or mechanical.

4. Reporting window

Report damaged, defective, or incomplete shipments to support@mumsy-mart.com within 7 days of delivery (or sooner if the carrier requires it). Include your order number, clear photos/videos, and a short description of the issue.

5. What we cover

Mumsy Mart will typically cover replacement or refund for products damaged in transit, missing items we confirmed as shipped, or manufacturing defects discovered during initial inspection—subject to verification. We may request return of damaged goods or leftover packaging.

6. What may not be covered

Damage caused after delivery, improper storage, unauthorized modifications, normal wear, or failure to provide requested documentation may not qualify. If you discard packaging before we can investigate, claim options may be limited.

7. Sealed or hygiene-sensitive products

Some products must remain sealed for health or safety reasons. Opening such products may limit return eligibility except for defect or our error, as described in the Refund Policy.

8. Contact

Questions: support@mumsy-mart.com · https://www.example.com